At Laxmi Luxurious, customer satisfaction is our top priority. We stand by the premium quality of our gold plated jewellery. If you are not completely satisfied with your purchase, please review our refund and return guidelines below.
1. Order Cancellation
You can cancel your order within 24 hours of placing it, free of charge, provided that the order has not been dispatched. Once dispatched, cancellations cannot be processed. To cancel, please email us immediately at llaxmiluxurious@gmail.com with your Order ID.
2. Return Eligibility (7-Day Replacement Window)
We offer a 7-day replacement or return window from the date of delivery for items that are:
- Received in a physically damaged or broken state.
- Defective (e.g. missing stones, faulty clasps).
- Incorrect items that do not match the ordered product details.
To initiate a return, the jewellery item must be unused, in the same condition that you received it, with original security tags, designer pouches, and box packing intact. Note: We highly recommend recording a quick unboxing video when opening your package, as it serves as vital proof for claims of physical damage.
3. Non-Returnable Items
Custom-designed jewellery, personalized engraved items, and promotional clearance sale items are not eligible for returns or refunds unless they arrive damaged.
4. Refund Process
Once we receive your returned item at our Varanasi boutique warehouse and inspect its condition, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund is processed automatically, and a credit will be applied to your original payment source (via the secure Razorpay network) within 5-7 business days.
5. Return Shipping
We will arrange a reverse pickup from your registered shipping address for all approved return requests within India. If reverse pickup is unavailable for your specific pincode, we will credit the shipping costs to you (up to ₹100) once you mail the receipt to us.